Senior Services Transportation Program

Transportation Program Policies & Procedures
203-385-4051

Stratford Residents who are age 60+ or 55-59 on Social Security Disability Insurance (SSDI) are welcome to participate in the Stratford Senior Services Transportation Program. This program is intended and funded for those who DO NOT have any other means of transportation. Residents must complete and sign a registration form and waiver form(s) prior to riding. Once approved, passengers are registered with the service for two years. If staff determines that transportation is not appropriate, the resident is referred to alternative transportation.

We provide curb-to-curb service. Keep in mind that our transportation program is designed to promote mass transportation as well as meet individual medical appointment needs. Therefore, we ask that passengers be flexible when requesting a specific time.

Our buses run Monday through Friday from 8:00 am to 3:30 pm. All appointments must conclude by 2:45 pm. Rides are provided for those traveling in Stratford, which includes to and from the Baldwin Senior Center, medical appointments and grocery shopping.

The driver’s instructions must be followed at all times. Your safety and the safety of our drivers is our utmost concern. Donations are gratefully accepted. Tipping of drivers is not allowed.

COST
Rides to the Baldwin Center for activities or meals and rides for shopping, will cost $1 round trip. Riders will be required to purchase a twelve ride punch card for $10 from the Senior Services Dispatch/Scheduler at the Baldwin Center. For those shoppers that do not come to the Baldwin Center, punch cards can be purchased from the drivers. Medical rides are free of charge.

BOARDING ASSISTANCE

Drivers shall position the bus to make boarding as easy as possible for everyone. Riders must be capable of entering and exiting the vehicle using the bus steps with handrails or with the assistance of a home health aide/companion. Riders may bring home health aides/companions with them on the bus free of charge. Riders who utilize a wheelchair receive assistance to enter the lift and are secured by the driver. After entering the vehicle, the driver secures all wheelchairs. For those riders who utilize a walker, the drivers take the walker on and off the bus for you. For those riders utilizing a walker or those that do not have a mobility device who may need to use the lift, please contact the Dispatch/Scheduler to schedule a safety assessment. Drivers are not permitted to bring riders into their appointments or their homes. Riders with disabilities shall be allowed adequate time to board or disembark a vehicle.

RESERVATIONS REQUIRED
Please schedule your rides as far in advance as possible. All rides are on a first reserved, first served basis.

Wednesdays at 10 am is the cut off to request a ride for the following week.

Please notify the dispatch/scheduler if an aide or companion will be riding with you.

Only one round trip ride per day may be scheduled with a maximum of 3 round trips rides per week. Driver will not make alternate stops. No unscheduled stops are permitted.

Please be ready 30-45 minutes before your scheduled pickup time in case the driver is in your neighborhood early. Depending on the driver’s schedule/route, you may need to be picked up earlier than the normal. In such cases, you will be notified in advance. Depending on number of riders and the route, you may have to wait to be picked up from your appointment.

BALDWIN CENTER FIXED ROUTES
Rides to the Baldwin Senior Center for activities and the nutrition program are provided Monday to Friday with pick-up times approximately at 8:15 am and 10:30 am and return rides at 12:15 pm and 2:15 pm.

MEDICAL APPOINTMENTS
Medical riders who require assistance need to have a home health aide/companion ride with them, which is free of charge. Please notify the dispatch/scheduler if an aide or companion will be riding with you. Rides to Stratford medical appointments are available between8:15 am – 1:30 pm. All appointments must conclude by2:45 pm. We do not provide rides to/from medical procedures, treatments, short stays, surgeries, hospital stays or nursing homes. Rides to physical therapy are available in Stratford only.

DIAL-A-RIDE
Dial-A-Ride supplements Stratford Senior Services transportation and the GBT fixed bus routes and ADA services. Rides to doctor appointments in Bridgeport, Fairfield, Trumbull and parts of Shelton and parts of Milford are serviced by Dial-A-Ride program. This also includes rides to the West Haven VA. Riders must be ready for pick-up 1 hour prior to appointment time and must provide time for return ride. Service is available 7 days a week from 6:00 am to 10:00 pm. All rides are coordinated by the Dispatch/Scheduler and need to be scheduled as far in advance as possible. Wednesday at 10am is the cut off to request GBT transportation for the following week.

SHOPPING
We provide weekly service to Stop & Shop and Shop Rite. Shoppers are limited to three bags per trip due to safety concerns. Bags should not be heavily packed. The driver will put the bags on the bus for you and bring them to the front of your home/building.

PERSONAL CONDUCT
Inappropriate language and behavior is not to be tolerated and will result in terminating your participation in the transportation program.

As a reminder, this is public transportation, not an Uber, limo or taxi service! Although we make our best attempt to accommodate your schedule there may be times when you need to be flexible with our pickup and drop off times. We ask for your patience with any delays or changes that may occur.

To apply for Transportation please find forms under Forms & Documents and return to the Baldwin Center to the attention of Transportation Department.

CONTACT INFORMATION

Baldwin Center
1000 West Broad Street
Stratford, Connecticut 06615
Main office: (203) 385-4050
Transportation: (203) 385-4051

Email the Senior Center

Staff Hours:
Mondays - Fridays,
8:00am – 4:30pm

Senior Services Staff

Community & Senior Services Director: Tammy Trojanowski, MHSA

Community & Senior Services Assistant Director: Chelsea Kordiak

Secretary: Maureen Barstow

Social Services Supervisor: Shirley Dominguez, MSW

Senior Center and Human Services Supervisor: Erin McLeod, LCSW, CDP

Human Services Social Worker: Olivia Donnelly, MSW

Social Services Coordinator: Nancy Lombard

Human Services Coordinator: Mio Vázquez, CDP

Dispatcher/Scheduler: Elizabeth Ortega

Senior Connection Coordinator: